Terms of Service
Forms of Payment Accepted
Saphoros accepts PayPal, VISA, Mastercard, American Express, Discover,
Checks and Money Orders.
Our online ordering and payment processing system validates your credit card via
billing address and CVV verification. Your credit card billing address (where
statements are mailed to) and the 3 digit card verification code on the back of
your credit card (or 4 digit code on the front for AMEX) are required to place
an order. Credit Card details are collected using a SSL secured
server. Credit card information collected
online is not seen by Saphoros personnel, is not stored and is deleted from the secure server once the transaction is processed. Funds
are authorized and captured at a later time in cases of total adjustments, i.e.
shipping charge adjustments, adding onto an order, etc.
Order Processing Time
Order processing time is 1-5
business days.
Most of Saphoros' products formulated in small batches, and
are custom-made for your order. Most orders will ship within
1-2 business days, but if there is a delay of more than 5 business
days, we will contact you via e-mail.
Out of Stock Items
If an item is out of stock at time of order, we will adjust
your invoice in the amount of that item, plus any additional shipping
charge for that item, if any. Payments made via
Paypal will be refunded to your Paypal account. Saphoros
does not back-order items.
Restrictions
You must be 18 years or older and have a valid credit card, with full authority to use it,
or a bank account to submit
an order through saphoros.com/lueurjeune.com. You agree not to use any of our
site or any content contained in it for any illegal or inappropriate activities.
Saphoros reserves the right to refuse orders which we suspect
are fraudulent, or in which we find our shopping cart has been
tampered with.
Pricing
Pricing is subject to change without notice.
Sales Tax
Sales tax in the amount of 8.25% will be collected for Texas
residents.
Returns Policy
Your business is very important to us. Your order is checked
by our production and shipping staff for accuracy, and your
products are securely wrapped and packaged to ensure safe
transit. If your order is incorrect or the product is
defective (this does not include selecting the wrong color
or formula for your skin), please let us know
within five (5) business days of receipt, and we will be happy to
correct the discrepancy.
Due to health reasons, we regret that we are unable to accept returns or
exchanges on any brushes, or on cosmetics, skin
care, or bath items that have been opened and/or the seal has been
removed. You are welcome to return any item (excluding
brushes) in sealed, new condition
to Saphoros™ within five (5) business days for a refund (minus S&H*) or
exchange. The only exception to this is if the product is
defective. To return/exchange an item,
please contact us via e-mail at sales@saphoros.com.
* If a return is due to our error (i.e. wrong product) we will
reimburse you for the return shipping costs.
Since we are unable to offer returns, we have an affordable sample program on
most of our cosmetics, so you may audition products and colors before investing
in the full-sized products. We encourage you to sample our products first, as
they are non-returnable.
DAMAGES MUST BE REPORTED WITHIN 48 HOURS OF RECEIPT
DAMAGE CLAIMS
Unconcealed Damage: In the event you should receive a package that has been opened or damaged, make sure the driver notes this fact on his delivery sheet. You should then immediately contact the carrier so that they can inspect the shipment. If the driver does not note this, then you accepted the box in good condition, and nothing can be done about damages.
Concealed Damage: If there is damaged merchandise when you unpack your order, follow these instructions carefully.
1. Save the original carton and all packing material
2. Call carrier and inform them of your damaged shipment. They will send an inspector to inspect your package.
3. Call Saphoros and we will start processing your claim.
We cannot replace damaged merchandise if a claim has not been placed with the shipping carrier.
Shipping
Policies
Guarantees
We guarantee delivery to the address provided on your order. We will make every
attempt to verify the address and delivery information and reserve the right to
make changes should an error be found. Saphoros™ cannot guarantee against delivery
delays due to incorrect addresses, failed delivery attempts, weather, packages
misplaced or lost by carriers or packages left in/at mailboxes or at doorsteps, holidays or other
circumstances which delays our national carriers. We are not responsible for
packages left at a residence or mailbox by any carrier. During peak holiday seasons,
delivery times are not guaranteed by UPS, USPS, or Fed Ex, so please place your
order allowing additional time for shipping. Please note that Saturdays,
Sundays and Holidays are not considered delivery dates and they do not count
towards the time a package is in transit to its destination.
Insurance
Insurance is automatically added on all UPS and FedEx shipping methods, and
on orders of $100 or more with USPS methods. Optional insurance on USPS
orders under $100 is available, as well as the Signature Required option.
Both of these services will incur an additional fee of $1.75 per service, which
will be added to your invoice at the time of shipping. These optional
selections will not be reflected on your invoice at time of order, but will
appear on the final invoice that is enclosed with your package.
Goal
Our goal is to deliver the highest quality product and minimize the possibility of impact on our products by forces beyond our control.
Extreme temperatures can result in unpredictable and/or undesirable changes,
particularly in the viscosity of our products. To avoid the effect of
severe summer/winter conditions, we may not ship on a Thursday or Friday if
orders are likely to be warehoused for an extended period.
We ship to
We ship worldwide via USPS, UPS and FedEx.
We will not ship
packages to APO or FPO Boxes. PO Boxes are permissible for packages
shipped via USPS. A physical address must be provided for FedEx or UPS
shipping methods.
International Purchases
Our prices do not include taxes and tariffs. Any fees, duties,
taxes, or tariffs assessed by the governments of international purchasers are
the responsibility of the purchaser. Customers outside of the United States may
be required to pay these fees to the courier, as applicable, upon delivery.
Since there are hundreds of countries and variable rate schedules, we are unable
to provide customers with costs. The International Trade Administration of the
U.S. Department of Commerce has a website that provide Tariff
and Tax Information, that can help you in determining your costs.
Various countries have prohibitions and restrictions that may
prevent us from being able to ship to your country. It is recommended that you
verify that the merchandise that you are ordering can be shipped to your
country. The United States Postal Office maintains a list of Restrictions
by Country that you can reference.
It is a violation of international trade laws for a merchant
to mark a purchased item as a gift in order to avoid taxes, fees, or tariffs
therefore we will NOT accommodate such requests. Nor can we send an invoice
showing a purchase price less than the actual order amount.
Gift Certificates (Gift Vouchers)
If you purchase a gift certificate (voucher) from our site, you will give us the recipient's name and email address if you wish to send the certificate by email. If you wish to send a certificate by regular mail, you will give us the name and mailing information for the recipient. The recipient information you give us will only be used to send the gift certificate and for no other purpose. It will be deleted from our servers in most cases after twenty-four (24) hours.
The risk of loss and title to such items pass to the purchaser upon our electronic transmission to the recipient or delivery to the carrier, whichever is applicable. Certain restrictions regarding use or purchase of a
gift certificate may apply.
Gift Certificates (Gift Vouchers) may be used only one
time as partial payment for an order. Our system does not allow for balance carry-overs on
Gift Certificates.
Gift Messages
A gift message service is available to our users through the Saphoros/Lueur
Jeune websites, subject to the following guidelines. You may not use libelous, defamatory, tortious, or otherwise unlawful, abusive, threatening, immoral, offensive, profane or obscene language in gift messages. We reserve the right (but do not assume the obligation) to restrict or remove any and all content from gift messages that we determine, in our sole discretion, violates these guidelines or would be harmful to us, our users, or any third party.
Colors
We have tried to display the products and attributes of the products on the Saphoros website, including the colors of products accurately. Because the colors you see depend on your computer monitor, we cannot guarantee that your monitor’s display of any color will be accurate.
Proprietary Information
Saphoros Lueur Jeune Mineral Cosmetique product formulas are
proprietary information. By completing a transaction with us, you
agree that you will not reverse engineer or attempt to derive the formulation of
the proprietary ingredients associated with the Lueur Jeune Mineral Cosmetique
formulations. You acknowledge and agree that due to the unique nature of the proprietary information, any breach of this agreement would cause irreparable harm to Saphoros, for which damages are not an adequate remedy and that Saphoros shall therefore be entitled to equitable relief in addition to all other remedies available at law.
MEDICAL DISCLAIMER
Saphoros™ Spa Essentials will not be held responsible for
injuries due to
the use or misuse of our products. We make every attempt to list all ingredients used in our
products. Any ingredients not listed are available, as well
as general product information. Any questions or requests
should be directed via e-mail to sales@saphoros.com.
Those with sensitivities or allergies to any of the ingredients
listed should not use that product. If a rash, sensitivity
or allergy develops from using any of our products, discontinue use
immediately and contact your health care professional.
Always perform a "patch test" on any bath, cosmetic, or
skin care product before use. To perform a patch test, apply
a small amount of product to a small area on the skin (inside arm
works well), and cover with a bandaid for at least 24 hours.
If there is visible irritation or pain, do NOT use the
product. This test should always be performed, especially if
you have a known skin allergy or fragrance sensitivity. Some of
our products may contain nut butters or oils (for example, Shea
butter). Persons with nut allergies should avoid any such
products. Please feel free to contact
us if you have any questions.
All of our products should be kept out of children's reach, even those deemed
appropriate for use by children. You should avoid getting any of our
products in or near your eyes. Even our eye treatments should be used with
care.
Our products should not be used for anything other than the purpose for which
they were created. Saphoros™ (or any agent thereof) will not be held liable for misuse, allergic
reactions or any injury suffered from the known or unknown and
consenting use of our products. When you place an order with Saphoros™
you acknowledge this policy and release us from liability if such
a situation should arise.
Saphoros™ Spa Essentials makes absolutely no medical claims for
any of our products. The contents of this website are for informational
purposes only, and should never be substituted for professional medical advice, diagnosis, or treatment.
You should always seek
the advice of your physician or other qualified health provider
with any questions you may have regarding a medical condition.
Many of our products contain pure essential oils that are not considered
pregnancy-safe, and some that may exacerbate chronic conditions. If you
are pregnant, lactating, or have any other health conditions such as epilepsy,
diabetes, etc, please consult your physician before using our products.
US FDA Disclaimer
The products and the information provided about specific products on or through
this site have not been evaluated the United States Food and Drug Administration
and are not approved to diagnose, treat, cure or prevent disease.
The information provided on this site, product labeling or packaging is for
informational purposes only and is not intended as a substitute for advice from
your physician or other health care professional.
You should not use the information on this site for diagnosis or treatment of
any health problem or for prescription of any medication or other treatment.
You should consult with a healthcare professional before starting any diet,
exercise or skincare program, before taking any medication, or if you have or
suspect you might have a health problem.
Indemnification
You agree to defend, indemnify and hold Saphoros harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the
Saphoros or Lueur Juene websites.
Placing an
order with us via fax, telephone, e-mail, or over the internet constitutes your
understanding and acceptance of our terms and
policies.
Contact Information
If users have any questions or suggestions regarding our privacy
policy or terms of service, please contact us at:
Phone: 877-603-4913
Fax: (toll free) 866-337-8146
Email: privacy@saphoros.com
Mail: P.O. Box 6295
Texarkana, TX 75505-6295
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